Privacy Policy

 

Privacy Policy

Last updated: [Insert Date]

At Excel Marine, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or purchase products from us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Excel Marine is a trading name of EXCEL Marine Limited, registered in the UK.

  • Address: Unit 15 Anders, Lichfield Road Industrial Estate, Tamworth, B78 7TA
  • Email: info@excel-leisure.co.uk
  • Phone: 0121 32 32 333

We are the data controller responsible for how your personal data is handled.

2. What Data We Collect

We may collect and process the following types of personal data:

When you place an order or create an account:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment information (processed securely via third-party gateways)

When you browse our website:

  • IP address
  • Browser type and version
  • Pages visited
  • Device type

When you contact us:

  • Any additional information you choose to provide

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and fulfil your orders
  • To provide customer support and service updates
  • To respond to enquiries or complaints
  • To improve our website and services
  • To comply with legal or regulatory obligations
  • To send you relevant communications (with your consent)

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your data:

  • Contractual necessity – to fulfil our obligations when you purchase from us
  • Consent – for marketing emails (you can withdraw at any time)
  • Legal obligation – for tax or fraud prevention
  • Legitimate interests – such as improving our services and protecting our business

5. How We Share Your Data

We do not sell or rent your personal data to third parties.

We may share your data with:

  • Couriers and delivery services (to ship your order)
  • Payment processors (e.g., Stripe, PayPal)
  • Website hosting and analytics providers
  • Legal or regulatory bodies when required by law

All third parties are required to process your data securely and only for the purposes instructed by us.

6. How We Store Your Data

  • Your data is stored securely on encrypted systems and protected by firewalls and security software.
  • We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations (e.g. for tax reporting, up to 6 years).

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Access – to request a copy of the personal data we hold about you
  • Correction – to correct any inaccurate or incomplete information
  • Erasure – to request deletion of your data (where applicable)
  • Objection – to object to processing based on legitimate interest
  • Restriction – to request we limit how we use your data
  • Data portability – to request your data be transferred to another provider

To exercise any of these rights, contact us at info@excel-leisure.co.uk.

8. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyse traffic, and personalise content. You can manage your cookie preferences through your browser settings.

9. Marketing Communications

If you opt in to receive marketing communications, we may send you emails about new products, promotions, or company updates. You can unsubscribe at any time using the link in any marketing email or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their policies before submitting any personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website. Please check back regularly for updates.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

📧 Email: info@excel-leisure.co.uk
📞 Phone: 0121 32 32 333